This section allows the creation and updating of customer
files. It also allows the quick consultation of a customer's
balances due.
Initially the search is presented for the selection of the customer
or the creation of a new file as needed.
To facilitate the distinction of files, the search presents
customers with balances in green.
The customer file contains all the information relating to
a customer, their history and their account status.
Among the fields to monitor, include:
- Customer Code: Can be assigned
automatically by the software or by the user, but can no longer be
modified once the account is created without going through the
change tool
- Ranking: The ranking
must be defined and determines the accounting behavior of this customer.
- Seller: If a seller is specified
and the parameter ( use the seller
from the customer record ) is activated, invoicing will
automatically select this seller to creating an invoice
for this customer.
- Emails: Two emails can be specified.
If an email is present in the box (account statements) it will be used for these. Otherwise the email (sales) is used by default.
- Sales price column: Determines
the default price level of the inventory, for items
when invoicing.
- Print language: Determines
the language of printed documents for these customers (invoices,
account statements, etc.)
-Sales taxes: Determines the
tax level applied for this customer.
- Card/Alias ??No.: Contains a code
that can be modified at any time to identify the customer quickly
at invoicing. Example: a membership card with a unique number that the customer presents when making purchases.
- Alternative customer for C.A.R.: This
special box can contain a customer code that designates the recipient of the accounts receivable from any
invoice charged for this customer. Example: The parent company
would be the alternative customer for this branch (customer record).
The mail merge button
prepares a postal label that is placed in the Windows clipboard (a warning from your browser requests
access to the clipboard, in order to copy the information that you
can use in your mail merge software, example: Microsoft
Office.)
It is possible to display a signal or priority message in the invoice, work order, etc. for a customer by entering the desired message between the two SIGNAL tags as above.
It is also possible to indicate instructions for the direct delivery option (DROP-SHIP) in purchase orders by entering the desired message between the two DROPSHIP tags as below.
CUSTOMER RECORD
 | ORDER PURCHASE
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In the top left part, there is an entry that allows you to know what is the last email sent by the system to the client.
By clicking this information a window with the historical list of the last emails appears.
Visual Documents:It is possible to
link visual documents to this customer record that you have
downloaded from this company's image bank.
The button allows you to add
a document for which to enter a description, a date, and a type
(image, .pdf, other). This is a practical option for attaching a visual
reference (work, installation) to a customer file.
Specific Items: This section
can contain items that will be used either:
- An item for which a customer has negotiated
a specific price: When selling this item to the customer, the
negotiated price will be chosen automatically.
- An item left on consignment to the customer: This
option is often used in supply to determine the quantity
to be invoiced.
Example: A quantity of 10 (normal or PAR) will be left
to the customer and periodically the representative checks
the remaining quantity on the shelves and will bill the difference
to the customer in addition to ordering the quantity to fill the normal.
- An item for which the customer receives a
conditional freebie: This option is almost exclusively used
in food. It allows you to specify either a discount or a
freebie based on dates or quantities purchased
for a given period.
Customer Account: This section displays
the customer's account status. The current mode is displayed
by default, the account history button allows you to view
older invoices and payments. The open receipts button
serves as a shortcut to the receipts module.
The transaction number on the right can be clicked to view the transaction in a window.

Customer History: The history tab of the customer record
contains the permanent history of orders, invoices and items for this customer.
It is possible to change the sorting by clicking on the titles that have a yellow LED next to them. If the LED is green then this sorting is active.
You can also change the dates field of the visible history.

* By clicking on the hyperlinks of the history or the account
statement, the document in question appears in a window.
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